GDPR compliance

1. Introduction

“iRepair SA” (hereinafter “Company”) is committed to ensuring the privacy and security of your personal data and to comply with the applicable national and European legal and regulatory framework for the protection of personal data.

In this context and in particular, in accordance with the principle of transparency, as provided by the General Data Protection Regulation (hereinafter “GDPR”) and the law 4624/2019, our Company hereby wishes to inform you about the way it processes your personal data, as well as your rights arising from the existing legal and regulatory framework for their protection.

2. Controller

The contact details of our Company, which acts as Data Controller, are as follows:

Name: iRepair SA

English brand name: iRepair S.A.

Head offices address: Gounari 187, 16674, Glyfada, Attica

Contact info: info@irepair.gr

What are the categories of personal data we process and for what purposes

Our Company processes your personal data for the following purposes and, as long as there is at least one of the legal processing bases provided for in the law. Particularly:

We point out that our Company acts jointly with its franchisees to collect your contact data and your communication history in order to serve you better and more efficiently, when you choose to submit questions, comments or your impressions through our website.

In addition, our Company acts jointly with social media providers to collect and use your personal identifiers, your contact data, your biographical data, as well as your profile data, when using the platforms Facebook, Instagram, YouTube, and LinkedIn, to fill a job position in our Company, as well as to communicate with you for the best and most efficient service.

4. What data do we process and under which conditions?

The data is collected directly from you or from individuals to whom you have given relevant authorization.

5. Who do we share your personal data with?

Our Company may disclose your personal identifiers, your contact data and your CV data to its franchisees in the case there is a need to fill a job in one of our network stores.

In any case, our Company does not transmit your personal data or link its files with any third-party private companies, natural or legal persons, public authorities or services or other organizations for monetary or other consideration.

6. Transfers of personal data to third countries

Our Company does not transfer your data to countries outside the European Economic Area (“EEA”). In case a relevant need arises in the future, we undertake to inform you immediately, as well as to take all the necessary measures to ensure the protection of your data.

7. What information do we collect?

The processing of your personal data is carried out in a way that ensures its privacy. Specifically, it is carried out exclusively and only by staff authorized for this purpose, while all appropriate technical and organizational measures are taken for their security and protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing.

8. How long do we keep your personal data?

• In order to find staff to fill a job position, in case you are not selected to fill the position, your data will be kept for a period of six (6) months from the notification of the rejection of your relevant job application. Otherwise, your data will be kept for a period of twenty (20) years from the termination of the contractual relationship between us in any way.

• In order to carry out our promotions, your data will be kept until the relevant withdrawal of your provided consent.

• For the repair of your devices following your relevant request through our website, your data will be kept for a period of five (5) years from the day following the provision of our relevant service.

• To serve you in relation to our products and services, your data will be kept for a period of two (2) years from the start of our communication.

After the expiration of the above-mentioned periods, your personal data will be securely destroyed from our physical files and/or deleted from our information systems.

9. What are your rights?

You have the follοwing rights to protect your personal data:

• Right of access: To know which of your personal data we keep and process, their origin, the purposes of their processing, their recipients, as well as their retention period.

• Right to rectification: That is, to request the correction or completion of your personal data if it is inaccurate or incomplete.

• Right to erasure: To request the erasure or removal of your personal data.

• Right to restriction of processing: To request the restriction of the processing of your personal data.

• Right to data portability: To request the transfer of your personal data to other controllers.

• Right to object: To object to the processing of your personal data that we carry out to serve our above-mentioned legitimate interests.

For more information about the exercise of your above rights, you can go to the following link on the APDPX website (https://www.dpa.gr/en/individuals/rights-of-individuals)

10. How can you exercise your rights?

If you wish to exercise any of your rights above, you can submit your request in the following ways:

• at the address: 187 Gounari, 16674, Glyfada, Attica,

• at the email address: info@irepair.gr

In any case, our Company will make every effort to respond to your request(s) in the context of exercising your above rights within thirty (30) days from the submission of the relevant request or requests. This deadline may be extended for an additional sixty (60) days if this is deemed necessary at the absolute discretion of our Company, taking into account the complexity of the request and the number of requests. Our Company will in any case inform you in good time about the extension of the above deadline.

In any case, if you consider that your rights are infringed in any way, you have the right to file a complaint with the Greek Data Protection Authority through the following methods: (a) Postal Address: Personal Data Protection Authority, Offices: Kifissias 1-3, T .K. 115 23, Athens, (b) Telephone Center: +30-210 6475600, (3) Fax: +30-210 6475628, (4) Email: contact@dpa.gr.

However, if you have a complaint or question regarding the processing of your personal data, you should first contact our Company so that we can try to resolve the matter amicably.

11. Changes to this update

Definitions

“Personal data”: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identification element such as a name, an identification number, to location data, an online identifier or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

“Processing”: any operation or series of operations carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

“Controller”: the natural or legal person, public authority, agency or other entity that, alone or jointly with others, determines the purposes and manner of processing personal data; when the purposes and manner of such processing are determined by the European Union law or Member State law, the controller or the specific criteria for his appointment may be provided for by Union or Member State law.

“Recipient”: the natural or legal person, public authority, agency or other body to which the personal data is disclosed, whether or not it is a third party. However, public authorities that may receive personal data in the context of a specific research in accordance with the European Union law or a Member State are not considered as recipients; the processing of such data by said public authorities is carried out in accordance with the applicable data protection rules depending on the purposes of the processing.

Video Surveillance System update

This update applies to the companies mentioned below (hereinafter collectively the “Company”), which, in the capacity of each of them as a Data Controller, inform, in accordance with the applicable national and European legislation, the subjects of the data that are in the facilities and stores of the network, regarding the processing of their personal data through video surveillance systems (hereinafter “CCTV”).

This information is also provided in paper form at the network’s facilities and stores.

1. Purpose of processing and legal basis
The Company uses CCTV, with the sole purpose of protecting and securing persons and their fundamental rights, as well as the protection of corporate property. The processing is necessary for the purposes of legitimate interests pursued by the Company as Processor (Article 6 para. 1 GDPR).

2. Analysis of legitimate interests
The Company’s legitimate interest consists in the need to protect our facilities and the goods located in them, as well as the life, physical integrity and health of our staff and any third party located in the supervised area.

The Company only collects image data (no audio recording) and limits the download to places that we have assessed as having an increased possibility of a security breach, without focusing on places where the privacy of the persons whose image is taken is unduly restricted (e.g. places and toilet vestibules), including their right to respect for personal data.

The data collected by CCTV is in no way used to monitor employees and evaluate their efficiency. The cameras used do not have the ability to rotate and focus (zoom).

In addition, we inform you that the Company takes appropriate security measures to ensure the best possible protection of your personal data and to avoid accidental loss, use or unauthorized access. For this purpose, the Company has established procedures in order to be able to comply with its legal obligations in the event of a personal data breach.

3. Recipients and transmission of data
The Company under no circumstances shares, exploits or in any way transmits your personal data to third parties. For the purpose stated herein, the maintained material will be accessible only by our competent / authorized personnel who are in charge of the security of the site and who are committed to the confidentiality of their actions.

Such material may be transmitted only with the consent of the persons depicted in it, with the sole exception of the following cases in which the transmission takes place:

a) to the victim or the perpetrator of a criminal act and following their specifically justified request, when this data is necessary to be used as evidence for the establishment, exercise or support of legal claims or a criminal act and can contribute to the investigation of the actual incidents or in identifying the perpetrators,

b) to the competent judicial, prosecutorial and police authorities, when it includes information necessary for the investigation of a criminal act, which concerns persons or our goods, or when they request data, legally, in the exercise of their duties.

4. Retention time
As long as the download of stored image data or real-time download does not result in the occurrence of an event falling within the intended purpose, your data is automatically destroyed within fifteen (15) business days at the latest.

In the event that during this period we find an incident affecting our persons or goods, we isolate part of the video and keep it in a separate file for another thirty (30) days, in order to investigate the incident and initiate legal proceedings to defend the rights our interests.

In case the event concerns a third party, the downloads in which the specific event has been recorded are kept in a separate file for three (3) months.

5. About your rights
In the context of the above processing purpose, you have the following rights:

• Right of access: you have the right to know whether we are processing your image and, if so, to receive a copy of it.

• Right to erasure: you have the right to request the erasure of your data.

• Right to object: you have the right to object to the processing of your data.

• Right to restriction of processing: you have the right to request that we restrict processing, such as not to delete data, which you consider necessary to establish, exercise or support legal claims.
   

6. How can you exercise your rights?
If you wish to exercise any of your above rights, you can submit your relevant request to the contact details of the Data Controller to whom you wish to contact and which (details) are detailed at the beginning of this information.

In order to consider a request related to your recording, you will need to tell us approximately when you came into range of the cameras and provide us with an image of you to help us identify your own data and mask the data of third-party images.

Alternatively, we allow you to come to our premises to show you the images in which you appear. We also point out that the exercise of the right to object or deletion does not imply the immediate deletion of data or the modification of processing.

In any case, our Company will make every effort to respond to your request(s) in the context of exercising your above rights within thirty (30) days from the submission of the relevant request or requests. This deadline may be extended for an additional sixty (60) days if this is deemed necessary at the absolute discretion of our Company, taking into account the complexity of the request and the number of requests. Our Company will in any case inform you in good time about the extension of the above deadline.

In any case, if you consider that your rights are infringed in any way, you have the right to file a complaint with the Greek Data Protection Authority through the following methods: (a) Postal Address: Personal Data Protection Authority, Offices: Kifissias 1-3, T .K. 115 23, Athens, (b) Telephone Center: +30-210 6475600, (3) Fax: +30-210 6475628, (4) Email: contact@dpa.gr.

However, if you have a complaint or question regarding the processing of your personal data, you should first contact our Company so that we can try to resolve the matter amicably.